How did you get into your current profession?
I was able to join property management by luck. At the time I was working in a call center in Las Vegas doing time share management and accounting. I eventually relocated to Los Angeles, CA and applied for a job to answer phones for a small residential property management company and by luck the person in charge of management and accounting was looking to retire. She approached me one day asking if I would like to be a property manager and trained me on all I needed to know with managing residential assets, the tenants and accounting procedures for each property. After almost four years of doing so I made the jump to commercial property management and shifted from apartment buildings to over 1 million square feet of industrial property management throughout southern California.
What gets you up and going every day?
Besides the gym, I get up every day looking to learn something new for both professional and personal growth.
What are you good at, what comes naturally to you within your job? (feel free to brag)
I would say that I am determined to ensure that properties I manage are in tip-top shape and well taken care of by my contracted vendors from landscaping and janitorial to hvac maintenance and security. I thrive off of positive influence that involves ECR Management. Whether it’s the way we are viewed by our tenants or our clients that we manage properties for.
What makes ECR unique? What’s the best part about being a part of this company?
ECR is unique due to the nature of being a smaller management and brokerage company when compared to larger competitors in the market. The culture, work/life balance and team this company has built is like none other and I am blessed to be a part of this ever growing company.
What’s your take on the commercial real estate industry at the moment?
That being in Austin is prime. There is no slowing down in the Austin market with all of the growth the city has seen from real estate to residents. This is a hot market and everyone wants to be here, I don’t see this industry or market taking a downward hit anytime soon.
What trends or innovations are you seeing within operations and management in the real estate industry?
There’s too many to name but I can definitely point out the proactiveness of managers during the high of the COVID pandemic. We all had to act quickly on our feet and operate well outside of our property budgets to combat COVID and ensure the safety of our tenants but also our staff. With shortage of sanitary supplies to introducing electrostatic spraying options we did have to fight tooth and nail to keep buildings safe while also working remotely.
What is your favorite hobby?
My favorite hobby is traveling. I have been all over the world but still have a lot of places on my bucket list to visit such as Greece and Thailand.
What’s a hidden talent no one knows you have?
I have many hidden talents but if I had to point one out I would say drawing is one of my favorites.
What is the most important quality/skill a manager could possess?
Patience. Definitely patience.
CONTACT SHANNON HARRIS